You have 30 days from delivery to return or exchange. We offer free size exchanges. Items must be unworn, unwashed, with original tags and the hygiene liner intact. Defective items are replaced or refunded at no cost.

Our pieces generally run true to size — order your usual size. Each product page has fit notes and a size chart; if you're between two sizes, we suggest sizing up for fitted styles. Still unsure? Message us your measurements and we'll help.

Once your return is approved and inspected, refunds go back to your original payment method within 5–10 business days — and a defective or wrong item is fully refunded, shipping included. Our support team is genuinely quick and easy to deal with: email sales@chaoticfashion.com or call +1 (509) 342-9494, 7 days a week. Real humans, fast replies.

Yes — every order ships in plain, unbranded packaging. Nothing on the outside hints at what's inside, just your address and ours.