It depends on your destination:

• United States: free on orders over US$70, otherwise a flat US$8.
• United Kingdom: free on orders over £50, otherwise a flat £5.
• Canada, Australia, New Zealand & Europe: free on orders over US$70, otherwise a flat US$8.

For Canada, Australia, New Zealand, and Europe, the threshold and flat rate are set in US dollars and automatically converted to and displayed in your local currency at checkout — so you'll always see the exact amount in your own currency before you pay.

Yes, we offer free shipping for orders above $70/£50

Yes. We ship to the United States, United Kingdom, Canada, Australia, New Zealand, and across Europe (Austria, Denmark, France, Germany, Italy, Norway, Poland, Spain, and Switzerland). International orders may be subject to customs duties or taxes set by your country, which aren't covered by Chaotic Fashion.

Absolutely. Once your order ships you'll receive an email with a tracking number — allow 24–48 hours for it to start updating. You can also use the Track Your Order link in our menu anytime.

Addresses can't be changed once an order is placed, but if you contact us within 24 hours at sales@chaoticfashion.com or +1 (509) 342-9494, we'll do our best to update it before dispatch.

For most of our pieces we suggest sizing up for a comfortable fit, especially with bodysuits, bodystockings, and anything with a fitted bust. If you're unsure on a specific style, email us and we'll help you choose.

Many of our styles are available in extended sizing — check the size options on each product page. We're always expanding our range, and our designs are made to help every body feel confident.

Our pieces are designed to flatter and to be seen. Because lingerie is fitted, fabric stretch and cut vary by style — the Size Guide measurements are the most reliable way to know how a piece will fit you.

To keep delicate pieces looking their best, hand wash in cold water with a gentle detergent and lay flat to dry. Avoid wringing, tumble drying, bleach, and ironing directly on lace or mesh. A mesh laundry bag helps protect straps and trims.

Yes — many of our sheer, mesh, and transparent styles are designed to be seen. Each product page describes how sheer or opaque a piece is so you know exactly what you're getting.

Each product page lists exactly what comes with the set (for example, bra and brief, or a multi-piece set). If anything is unclear, message us before ordering and we'll confirm.

You're welcome to try a piece on for fit. For hygiene reasons, intimate apparel that has been worn, washed, or had its hygiene liner removed can't be returned or exchanged — unless the item is defective. This protects every customer's health and safety.

Visit our Returns Panel (linked in the menu) or email sales@chaoticfashion.com with your order number. Once approved, you'll get a return authorization number and instructions.

You're responsible for return shipping unless the item is defective or we made an error. Fees depend on your location:

• United States: a flat return shipping fee of US$30.
• United Kingdom: a flat return shipping fee of £20.
• Canada, Australia, New Zealand & Europe: you cover the cost of return shipping, which varies by carrier and destination, along with any applicable customs charges.

We also offer free size exchanges.

Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days. Your bank may take a little longer to show the funds.

Contact us within 7 days of delivery at sales@chaoticfashion.com with photos, and we'll send a replacement or issue a full refund, including original shipping.

No. The exterior gives nothing away — it looks like any ordinary parcel.

We accept major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, and Buy Now, Pay Later options at checkout.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Yes — Buy Now, Pay Later is available at checkout, so you can split your purchase into smaller payments.

Prices are shown and charged in your local currency where supported, automatically converted at checkout.